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Answers to top questions

VPS customers

How do I point my domain to my server?

HostJane doesn't sell domains. You will need to contact your domain registrar to update your domain's A-record to point to your AWS server managed by HostJane.

Follow our free guide for help: https://help.hostjane.com/point-your-domain/

HostJane customer support is available free of charge, you can contact us below if you continue to experience problems.

Is phpMyAdmin available to access the database on my instance?

Yes, we use Bitnami packages which pre-installs phpMyAdmin on most AWS EC2 instances including WordPress servers, at the URL, {your_server_IP}/phpmyadmin

For security reasons, this URL is only accessible using localhost (127.0.0.1) as the hostname.

To access it from a remote system, you must create an SSH tunnel that routes requests to the Web server from 127.0.0.1. This implies that you must be able to connect to your server over SSH in order to access these applications remotely.

Here is a video on how to do this: https://www.youtube.com/watch?v=9VdcQLDmYII

Here is a full tutorial from Bitnami: https://docs.bitnami.com/aws/apps/wordpress/get-started/access-phpmyadmin/

In Windows, you can configure Putty or the SSH client you have to redirect all the request to a specific port (the 8888 one for example) in your machine to the 80 port of the remote machine.

For Unix systems, you can use this command to create the SSH tunnel:

ssh -N -L 8888:127.0.0.1:80 -i KEYFILE bitnami@SERVER-IP

and then use http://localhost:8888/phpmyadmin in the browser.

Do you offer live support?

Yes, you'll need your support pin found in your hosting account to initiate a live chat session with a customer support agent.

Can you help me design or bug fix on my website?

We can help you with issues that affect the uptime or functionality of your AWS server under our management promise. This includes:

- Server infrastructure issues
- Server up-time
- DNS issues at server level
- Updates and patches
- System critical functions
- VPS cPanel, Plesk, DirectAdmin misconfigurations or usability problems

If you need a web designer or developer to troubleshoot a bug or error, contact a technology seller on HostJane's marketplace: https://www.hostjane.com/marketplace/categories/web-mobile-tech-freelancers

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