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What support is available for customers?

We have a strong support commitment to you

Contact our tech and billing teams 24×7, 365 days by opening a support ticket for fast assistance.

HostJane strives to provide 100% uptime and server reliability in keeping your VPS or Dedicate server fast and always up.

However, while we host your website and server, our staff are not your individual web designers, site or application developers.

Limits to what our staff can assist you with

What can we help with?

  • VPS or Dedicated server runtime and availability
  • Server infrastructure issues
  • DNS issues at server level
  • Updates and patches
  • Free SSL configuration
  • System critical functions
  • cPanel misconfigurations or usability problems

What is outside our scope?

  • Website design issues
  • Helping you learn how to code
  • Developing your website or application
  • DNS or domain problems at registrar level
  • Webmail/email issues where the server is working
  • Web or use tutorials

We appreciate your co-operation on this matter.

Updated on October 24, 2018

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